Updating Student Contact Information in Parent/Student 360

Please follow these instructions to update contact information for you and your family members. Please complete each step below. Access Parent/Student 360.

1. Login

Tyler Login Screen

Note: If this is the first time you are logging in, use the user name and password you received via email.

2. Change Your Password

After logging in, you will be prompted to change your password (your password must be least 8 characters and contain one uppercase letter and one number). 

Once you’ve changed your password, click the "Save" icon in the bottom right of the screen.

Tyler Change Password Screen

Note: To select a language other than English, click on your user icon in the top right and click “Select Language” from the dropdown menu. Selections include English, French and Spanish. 

3. Select a Student

After logging in, the parent window will open and the name of your first student will be displayed (the youngest child is typically displayed first). To select another student, click "Student" to see a drop down of the students in your account.

Select a Student Screen

4. Select Your Tiles

Add the “Household Data” tile to be able to update your contact information. Click on the “Select Tiles” icon (Step 1) in the bottom left corner of the screen and the “Select Tiles” window will appear. Select the check box next to “Update Household Data” or click the “Select All” icon (Step 2) in the lower left corner of the “Select Tiles” window. Click the “Save” icon (Step 3).  

Select Your Tiles Screen

Note: You may need to do this for each student.

5. Update Parent/Contact Information

The tiles you selected will now appear on your student’s dashboard. Click on the “Update Household Data” tile to review and update Parent/Contact Information, Address and Student Information.

Update Household Data Tile

Click “Edit” immediately to the left of Parent/Contact Information.  

Edit Parent Contact Info

Click the “+” next to each parent/contact listed. Review all of the information for each parent/contact and make changes as needed by clicking in the appropriate data field and click the “Save” icon in the bottom, right-hand corner of the screen.

Parent Contact Details Screen

Notes:
  • When you make a change, the field will remain highlighted to display what you have changed. It will remain highlighted after you “Save” until the changes are approved by staff.  
  • The person designated as the “Primary Contact” can only be changed by school staff. If this information needs to be updated, please contact your student’s school. 
  • If the selected contact is an emergency contact for your student, the “Yes” button next to “Emergency Contact” should be selected and a number should be assigned in the “Calling Sequence field.” The number should correspond to the order your student’s emergency contacts should be called.  (Example: If the school needs to someone for an emergency situation involving your student, they will call the contact with a 1 in the “Calling Sequence” field first.  If that person cannot be reached, the school will call the contact with a 2 in the “Calling Sequence” field and will continue to follow the designated calling sequence until an emergency contact for the student is reached.

6. Remove Outdated Information or Contacts

If you see outdated contact information, please delete the information. Click on the “+” next to the first name of the contact you wish to remove Click the “Remove Student from Contact” link to the right of the student’s name. 

Remove Contact Link

When you click “Remove Student from Contact” the following pop up message will appear. Click “OK” and the contact will be removed for that child. 

Remove Contact Popup Window

7. Add a New Contact

If you do not need to add a new contact, you may skip this section. If you need to add a new contact click the “Add Contact” icon (Step 1) at the bottom of the screen. Add information to each field for the new contact (Step 2) and then click the “Save” icon (Step 3).   

Add Contact Screen

A “New Contact Added” pop up will appear. Click “OK” to continue.

New Contact Added Window

Once the changes have been submitted, click on the “Save” icon (Step 1) in the bottom right corner of the screen and then click the “Return to List” icon (Step 2) on the center bottom of the screen to review address information.

Save and Return to List Screen

Note: If there are errors on the page you will not be able to save the data and exit the screen. Errors will be highlighted in red. If you logout prior to correcting any errors and clicking “Save” you will lose any changes you have made.

8. Update Address Information

To review/update addresses, click on the “Edit” link immediately to the left of Addresses.
   
Edit Addresses Screen

The information displayed under "Addresses" is for the individual logged in to Parent/Student 360 only. If your mailing address is the same as your primary residence, check the box next to “Same as Primary Residence” (Step 1) under the “Mailing Address” header, click the "Save" icon (Step 2) in the bottom right of the screen and then click the "Return to List" icon (Step 3) in the bottom center of the screen to update "Student Information."

Update Address Screen

Note: If your mailing address is different than your primary residence, make sure that box is not checked and complete the fields under the “Mailing Address” header with correct information. After all fields have been completed, click the “Save” icon in the bottom, right-hand corner of the screen. Then click the “Return to List” icon on the center bottom of the screen to edit "Student Information."

9. Edit Student Information

To review/update Student Information, click “Edit” immediately to the left of Student Information. This information may be different from your address information if the student doesn’t always reside with you.
  
Edit Student Information Screen

Below is an example of a student who has a mailing address that is different from their “Primary Residence.” Update information if necessary (Step 1), click the "Save" icon (Step 2) in the bottom right of the screen and then click the "Home" icon (Step 3) in the top left of the screen to return to the main page (where you view your tiles and select students).

Alternate Mailing Address for Student Screen

Note: Do not enter physical address information in “Mailing Address” block as it will cause issues with the post office.  The student’s physical address information should be entered under “Primary Residence.”

The “Update Household Data” tile will say “Changes Pending” until the changes are reviewed and approved by staff.

Main Screen Showing Changes Pending

10. Logout

When you are done, logout by clicking on the icon with your name and select “Logout.”

Logout Screen